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Medical Insurance Administrator for HQ Staff, Dependents, and Retirees Residing Inside the U.S., Aetna - Contact

Summary

Aetna is one of the medical insurance administrators for the Medical Insurance Plan (MIP) members. The MIP applies to eligible headquarters¡¯ hired staff, retirees, and their eligible family member(s) for medical plans living inside or outside the U.S.

Aetna Phone, Fax & Mailing Address

Web: Email: mclaims@aetna.com Use this email address for claims questions & electronic claims

Aetna Phone numbers for Medical:

Customer Service 24/7:

1-800-723-8897

Aetna MIP World bank staff support number:

1-202-473-8666 or x38666

Collect calls:

1-813-775-0190

Aetna Fax Number:

Fax for Medical:

1-800-475-8751 or
1-859-425-3363

Fax for Dental:

+1-860-754-0302

Attn: World Bank Team 81

Aetna Postal address for claims reimbursement:

Aetna - World Bank MIP
P.O. Box 14199
Lexington, KY 40512-4199

HR Operations for claims reimbursement: (mail service only)

MIP Claims/Aetna, MSN MC C3-309

Cigna Dental



Toll-Free Number: 855.924.3368 #(855-WBG-DENT)

Postal Address:
Cigna Dental, P.O. Box 188037,
Chattanooga, TN 37422-8037

Website:

To submit claims via email for claims from dentists based Outside of the United States - WBGnonUSDentalclaims@cigna.com

To submit claims via email for claims from dentists based in the United States - WBUSDentalclaims@cigna.com

Fax: 859.550.2662

EyeMed



Toll-Free Number: 1-844-266-7330

Email: (Click the 'Contact Us' option)

Note:

For out-of-network claim reimbursements, send an email to oonclaims@luxotticaretail.com.