Challenge
Violence against women (VAW) is a serious problem in Chile and information sharing on VAW cases between public institutions is limited, preventing an efficient, coordinated government response. Each institution has its own processes and systems, which are not interconnected. Survivors must repeat their story at each stop. The lack of a single system prevents case monitoring, resulting in unidentified cases of recurring violence, and delays in service delivery. Moreover, critical information that could facilitate early detection and prevention is not systematically collected. An effective response requires strengthening response services, strong platform systems for data collection and analysis, and better coordination.
Approach
The Project¡¯s development objective aimed to contribute to the reduction of VAW by formulating a road map for an interoperable case management platform that facilitates interinstitutional analysis, allows data aggregation, and can help create an early warning system.
The proposed integrated management system was designed to improve coordination response of state institutions charged with prevention, care, and protection of survivors.
The original request was to build a roadmap for a registry of victims of VAW. The team instead undertook multidimensional and multisectoral analysis aimed at identifying the critical nodes that prevent the service network from providing an adequate and timely response to survivors.
Results
The report and proposed roadmap for the design of an Integrated Case Management Platform for Cases of VAW contributes to the gender equity pillar of the CPF. The roadmap details chronological recommendations to strengthen coordination between institutions that collect and analyze data on VAW and provide services to survivors using a survivor-centered approach.
The report demonstrated the need for a new case management model that would ensure similar services regardless of which institution is the entry point. This requires defining a minimum package of services and developing a referral system. Strengthening interoperability and addressing technological gaps and legal barriers are also necessary to implement an early warning system.
The analysis and recommendations have already started to shape public policy. Several recommendations have been implemented, such as strengthened training for specialized personnel of the Investigation Police which has indirectly benefited more than 1,000 women by the end of 2021. The #1455 hotline was also strengthened in 2021, making it better known through communication campaigns and improving its implementation via the call center to allow for interconnecting data with the State.
The incoming authorities in 2022 received a draft law that would enable the creation of the proposed integrated platform, including a governance structure and information sharing mandate that will allow for follow-up of VAW cases across institutions, improve service delivery, and provide alerts in high-risk cases.