08:30 | Breakfast and Registration |
09:00 | Opening Remarks |
09:15 | KEYNOTE (To be announced soon) |
10:00 | Plenary 1 – Citizen-Centric Public Services in the Age of AI The session will explore how AI is transforming public service delivery, making government operations more efficient, responsive, and community-focused. It will examine how AI-driven solutions are enhancing the quality of services and processes, but can also strengthen citizen engagement, empower communities, and foster inclusive participation through transparent and participatory processes. |
11:00 | Coffee Break |
11:15 | World Cafés - GovTech in Action: Lessons from Experience Interactive sessions on innovative GovTech initiatives lead by Governments, the World Bank, and partner organizations across the World. |
12:30 | Lunch |
13:30 | Breakouts and Discovery Sprint |
| 1: Enhancing a Data-Driven Public Sector This breakout session will show how governments can build a data-driven public sector to strengthen institutional capacity and enhance service delivery, focusing on the roles of data governance, open government and interoperability, and the application of advanced data analytics. | 2: Greening GovTech for a Sustainable Digital Transition The breakout session will discuss how to reduce the carbon footprint of the digital transition in the public sector, namely through green procurement practices, green datacenters and multichannel service delivery. | 3: Skills to sustain Public Sector Transformation The breakout will emphasize enhancing workforce digital readiness, reskilling and upskilling employees for the digital era, and fostering public sector leadership in GovTech to ensure sustainable public sector transformation. |
| Discovery Sprint 1 - Ensuring Government Business Continuity This session will focus on leveraging AI to ensure government business continuity by addressing critical operational challenges and constraints, exploring innovative solutions to enhance resilience and maintain seamless government operations. |
15:00 | Coffee Break |
15:15 | Plenary 2 – Preparing the Public Sector for the AI Revolution: Institutional Key Enablers and Building Blocks This session will explore the problems being solved with AI and outline the fundamental key enablers and building blocks for AI adoption in government, including data governance, digital infrastructure, and workforce capabilities. It will share country experiences in integrating AI into public administration, highlighting key challenges such as algorithmic bias, cybersecurity, and ethical AI implementation. |
16:15 | Breakouts and Discovery Sprint |
| 4: CivicTech for Government Responsiveness and Accountability The breakout will discuss how CivicTech can enhance links and trust between citizens and governments, exploring the benefits of disruptive technologies for improved responsiveness, productivity, and the co-creation of sound services and policies. | 5: The Future of Cloud Computing in Public Sector Institutions This breakout will explore the future of cloud computing, focusing on data sovereignty, AI, greening GovTech, and quantum computing, and their impact on institutional efficiency, security, and sustainability. | 6: GovTech for Transforming Service Delivery This session will focus on the potential of disruptive technologies for bridging the digital divide, enhancing service delivery, improving accessibility, and enabling more usable and convenient public services aligned with increasing citizens expectations. |
| Discovery Sprint 2 – GovTech in Public Financial Management: Tackling Interoperability and Data Silos Fragmented government systems hinder effective public financial management, leading to inefficiencies, limited transparency, and data silos. This sprint challenges participants to explore how better integration—through improved interoperability, data sharing, and innovative approaches—can enhance budgeting, spending, and financial oversight while strengthening accountability and reducing inefficiencies. |
17:45 | Networking Cocktail |
19:30 | End of Day 1 |
